At Valo Pixels, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below:
1. Return Eligibility
You may request a return or exchange within 7 days of receiving your order if:
- The item is defective or damaged upon arrival
- You received the wrong item
- The product is significantly different from its description
Note: We do not accept returns for reasons such as change of mind or ordering errors. Only damaged, defective, or incorrect items are eligible.
2. Return Conditions
To qualify for a return:
- The item must be unused and in its original packaging
- Proof of purchase (order confirmation or invoice) must be provided
- A photo of the damaged or incorrect product must be submitted with your request
3. How to Request a Return
Please contact us at [email protected] within 7 days of delivery with the following details:
- Order number
- Reason for return
- Photos of the item (if damaged or incorrect)
Our team will review your request and provide return instructions.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Refunds are processed within 5–7 business days after the returned item is received and approved.
5. Exchanges
If the item is defective or incorrect, we will arrange for an exchange or replacement item at no additional cost.
6. Non-Returnable Items
- Items damaged by misuse or neglect
- Items returned after 7 days
- Any item not in its original condition
7. Contact
For all return and refund inquiries, please email us at:
📧 [email protected]